Frequently Asked Questions

Sucexpress is Nigeria's leading smart freight and truck-hailing platform. We connect businesses and individuals with verified drivers for on-demand truck booking, vehicle leasing, and comprehensive logistics solutions across Nigeria and internationally.

Simply post your freight details on our app or website, receive instant quotes from verified drivers, select the best offer, and track your shipment in real-time until delivery. It's as easy as booking a ride!

We cover all 36 states in Nigeria including major cities like Lagos, Abuja, Port Harcourt, Kano, and Ibadan. We also offer international shipping to USA, UK, Canada, Europe, Asia, and other African countries.

Yes! Our platform operates 24/7, and our customer support team is available round-the-clock to assist you with bookings, tracking, and any issues that may arise.

Pricing varies based on distance, vehicle type, cargo weight, and delivery timeline. You'll receive upfront quotes from multiple drivers before booking, so you can compare and choose the best rate. There are no hidden fees.

Download our mobile app or visit our website, enter your pickup and delivery locations, provide cargo details, and submit your request. You'll receive instant quotes from available drivers that you can review and accept.

We accept all major payment methods including bank transfers, debit/credit cards, USSD, and mobile money. All payments are processed securely through our platform.

Yes, you can cancel bookings before driver pickup. Cancellation fees may apply depending on how close to pickup time you cancel. Check our cancellation policy in your account for specific terms.

Once your booking is confirmed, you'll receive a tracking link. You can monitor your shipment's real-time location, estimated arrival time, and delivery status through our app or website dashboard.

Delivery times vary by distance and route. Local deliveries within the same city typically take a few hours to same-day. Interstate deliveries range from 1-3 days. International shipments take 5-14 days depending on destination and shipping method (air or sea).

We'll notify you immediately of any delays. Our support team will work with the driver to resolve issues and keep you updated. In cases of significant delays, compensation may be provided according to our service level agreements.

Yes, all shipments are covered by comprehensive cargo insurance. In the unlikely event of damage or loss, you can file a claim through our platform. Insurance coverage limits depend on your declared cargo value.

Click "Register as Driver" in the navigation menu, complete the application form with your details and vehicle information, submit required documents (driver's license, vehicle registration, insurance), and pass our verification process. We'll approve qualified applicants within 48 hours.

You must have a valid driver's license, registered commercial vehicle, vehicle insurance, minimum 2 years driving experience, clean driving record, and pass our background check. Your vehicle must meet our safety and maintenance standards.

Drivers receive payment directly to their registered bank account within 24-48 hours after successful delivery confirmation. You can track your earnings in real-time through the driver app dashboard.

Sucexpress charges a competitive service fee ranging from 10-15% per completed trip, depending on your driver tier and monthly volume. Higher-performing drivers enjoy reduced commission rates and bonuses.

Yes! The Sucexpress app is available for both iOS (App Store) and Android (Google Play). Download the app for a seamless booking experience with push notifications, real-time tracking, and easy payment.

You can reach our 24/7 support team via phone at +234 (0) 906 614 5864, email at support@sucexpress.ng, or through the in-app live chat. We typically respond within minutes.

Contact our technical support team immediately through the app or website. Common issues like login problems, payment errors, or tracking issues can usually be resolved quickly by our support team.

We use industry-standard encryption and security protocols to protect your data. All personal and payment information is encrypted and stored securely. We never share your information with third parties without your consent. Read our Privacy Policy for full details.